Using everything we know about how people gather information, think, understand, remember, and act to design effective technology. Our approach recognizes that the human is an integral part of the system. If the pilot can't use the control stick effectively or gather information from the flight displays efficiently, the flight won't be a good one.
Characteristics of human perception, cognition, and motor response determine your success with any piece of technology. In 2006, the International Organization for Standardization (ISO) published its standard for usability test reports (ISO/IEC 25062). Three measures of usability are required: Efficiency, Effectiveness, and Satisfaction. These measures can be made on any technology that a human uses.
We have been using the standard since it was released in draft form (1998) as part of the Industry USability Report (IUSR) Project. Bad review by Walt Mossberg in the WSJ? Analysts at USC and University of Miami put big $ values on poor quality (The Value of Quality).
Characteristics of human perception, cognition, and motor response determine your success with any piece of technology. In 2006, the International Organization for Standardization (ISO) published its standard for usability test reports (ISO/IEC 25062). Three measures of usability are required: Efficiency, Effectiveness, and Satisfaction. These measures can be made on any technology that a human uses.
We have been using the standard since it was released in draft form (1998) as part of the Industry USability Report (IUSR) Project. Bad review by Walt Mossberg in the WSJ? Analysts at USC and University of Miami put big $ values on poor quality (The Value of Quality).
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